Frequently Asked Questions — The Ample Closet

Frequently Asked Questions

Welcome to our frequently asked questions page. Here you'll find answers to our most common questions about orders, shipping, returns, and products.

Orders

How do I know my order was placed successfully?
You'll receive an order confirmation email right after checkout. If you don't see it, check your spam folder or contact us at hello@theamplecloset.com.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at hello@theamplecloset.com. We'll do our best to accommodate changes before the order ships.

Shipping

How long does shipping take?
Most orders are processed and shipped within 1–3 business days. Delivery typically takes 5–7 business days depending on your location.

Do you ship internationally?
We currently ship within the United States. Stay tuned as we expand to more regions!

How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use it to track your package directly with the carrier.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be in original, unworn condition with tags and original packaging. Sale items, custom orders, and gift cards are final sale.

How do I start a return?
Email us at hello@theamplecloset.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Once your return is received and approved, refunds are processed within 10 business days back to your original payment method.

Products

Are your products true to size?
We include sizing details on each product page. If you have specific questions about a product, feel free to reach out before ordering.

Still have questions?
We're happy to help! Email us at hello@theamplecloset.com and we'll get back to you within 1–2 business days.